This policy explains what data we collect on behalf of our customers, when and why we collect this data, how we use it and how we keep it secure.
We may change this Policy from time to time so please check back with us occasionally for an update to this policy to ensure that you are happy with any changes.
Any questions regarding this Policy and our privacy practices should be sent to support@nuvoli.net. Alternatively, you can call our contact centre on 0203 375 4999.
Nuvoli is an independent provider of solutions, innovation, market knowledge and intellect within the areas of telecoms and IT. We provide consultancy to deliver cost reduction through billing audits and overcharge analysis. We also provide mobile, ADSL and fixed telecoms sourcing solutions.
We build and manage your inventory for both devices and telecom expenditure and deliver mobility management solutions for both public and private sector organisations.
In order to provide our customers with the service; such as a telecoms audit, an inventory and management report is built with certain categories of data. These include:
There are a number of ways in which we may collect this information from you once you have given us the consent to do so, these include:
Nuvoli complies with its obligations under the General Data Protection Regulation (GDPR) by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data for the duration of the service offered.
We will only use your data to deliver our service and as such it may be used in the following ways:
We will continue to hold data while it is still relevant for reporting and analysis in order to provide our service. Generally, we hold audit data for up to 2 years and in-life data up to 6 years. You have the right to request for information to be removed from our systems earlier, see more details on this below. Further details regarding our retention schedule can be found in our retention policy.
Your data is used by a number of individuals within Nuvoli, this includes the finance team, the support team and the IT team. Your data is only accessed by authorised individuals within our business. For example, your financial information is not accessible by our support team and any details regarding faults and new provides will not be accessible by our finance team.
We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.
Third Party Service Providers working on your behalf: We may pass your information to your third-party service providers for the purposes of completing tasks and providing services to you on your behalf (for example providing on site engineering support to fix an equipment fault). However, when we use third party service providers, we disclose only the information that is necessary to deliver the service.
Third Party Applications: We may store your information on third party applications (for example, mobile number, name and personal address on our service desk application, Serviceforce) for the purposes of completing tasks and providing services to you. However, when we use third party applications, we capture only the information that is necessary to deliver the service.
Transferring your information outside of Europe: Some of the third-party service providers that we work with may be based outside of the European Union (“EU”). By way of example, we use developers that are based in India and in order for them to provide a service they will need access to our systems. However, we do not transfer any personal data to our third party service providers that are outside the EU.
Please be reassured that we will not release your information to third parties beyond the Nuvoli network for them to use for their own purposes unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Transferring data:
When you send us data or when we send you data this can be via a number of methods such as email, SharePoint and FTP. All data transmitted uses encrypted SSL and/or TLS transmissions to ensure data is secure while traversing networks.
Storing data:
The data that we have collected about your business will be stored within our secured network and on our systems, such as our finance and billing systems. Our network is protected using a unified security gateway (firewall) which prevents hackers from entering the system and searching files and information.
We also use end point protection to protect our system from malicious code such as viruses and malware. Where applicable sensitive data is encrypted at rest and only authorised personnel have access to allow us to perform our service obligations.
Nuvoli and its Directors are responsible for you and your employees personal data.
The accuracy of your information is important to us. If any of the data that we hold is inaccurate or out of date, please email us at: support@nuvoli.net or call our contact centre on 0203 375 4999.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
Please note you can withdraw your consent to all or any one of the above purposes at any time by contacting Nuvoli. All processing of your personal data will cease once you have withdrawn consent, but this will not affect any personal data that has already been processed prior to this point, unless you explicitly request for this personal data to be removed.
We keep this Policy under regular review. This Policy was last updated in April 2018